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Verizon Customer Resource Center

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Customer Support

*An Equinix International Business Exchange™ (IBX®) is how Equinix refers to its data centers. IBXs provide access to vital ecosystems where major networks, enterprises and business partners interconnect to each other and to more than 1,600+ available networks.

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What types of notifications should I expect from Equinix?

From time to time, you can expect to receive notifications from some of our key teams:

  • Data Center Operations: Data center events, incidents and outages that may affect you
  • Network Operations Center (NOC): Network events, incidents and outages that may affect you
  • Ticket acknowledgement and closures
  • Project completion notices

I heard the Piscataway site address has changed. What is the new (shipping) address?

The NY12 IBX data center in Piscataway (formerly called EWR2) is comprised of two buildings each with their own address: a Verizon-owned administrative building at 201A Centennial Avenue and an Equinix owned data center building at 201B Centennial Avenue. Effective immediately, please send all data center bound packages and communications to 201B Centennial Avenue, Piscataway, NJ 08854.

Former Verizon address

Verizon EWR2 Data Center 201 Centennial Avenue Piscataway, NJ 08854

New Equinix IBX address effective immediately

Equinix IBX NY12 201B Centennial Avenue Piscataway, NJ 08854

I have questions regarding an invoice. Where can I get help?

Please visit our Billing section for details.

Whom should I contact for questions around my existing Verizon Managed Services?

Support for these products will continue to be managed by your Verizon support team.

I have purchased a bundle that includes colocation and Verizon Managed Router Service (MRS). Where do I go for customer support related to this bundle with Verizon Managed Router Service (MRS)?

Following the closure of Verizon’s co-location, cloud and managed hosting, Verizon support for retained Managed Router Service (MRS) and requests to modify DNS, On-Net and Premium IP Products, including Availability Management (Event, Incident and Problem Management) and assistance with Network Configuration Management, Change Management and Security Management continues to be performed by the Verizon service and network operation centers.

Support is available 24 hours a day, 7 days a week, 365 days a year, where customers can request support through Client Central (VPP) or by e-mail to the Verizon Service Center (servicecenter@verizon.com).

During an emergency, the Verizon 24/7 network operation center (NOC) can be reached through the service center at +1.866.273.8735 in the United States, UIFN telephone number 00800 8800 0080 or +44 118 905 4003 for immediate assistance.

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